Jay Arthur, the KnowWare Man, works with companies that want to fire up their profits by plugging the leaks in their cash flow using Lean Six Sigma. Jay is the author of Lean Six Sigma Demystified, Six Sigma Simplified and the QI Macros SPC Software for Excel.  knowwareman@mindspring.com

James Sale is in constant pursuit of information and ideas that can be shared and effectively embraced to deliver exceptional business results. James has over 20 years of business strategy, operations, and human capital management experience, is a former Vice President for International organizations delivering services and software and is a successful business founder and leader. His industry experience includes both commercial and government service providers and spans small, medium and large organizations throughout the world. james@workforcebr.com